Internal Audit Systems
audits are key to "maintaining the gains you make while preparing standards
You must have a way to ensure the "best practices" and procedures that
have developed, are actually being effectively implemented.
Our simple solution is to train everyday employees in
auditing the "practice" (what is actually being done) against
"documentation" (What you described, or thought was to be done). If
these two match, the audit is over.
Auditing processes and procedures is the responsibility
of day-to-day management of each area of the business. It is not the
responsibility of the auditors or quality department. This audit system will
however, help your "process owners" and managers identify and resolve discrepancies
between procedures and actual practice.
The auditors sit with the process owner and watch how they do their job. Then
they review the documentation and procedures to see if they match. If they do,
the audit is complete. Otherwise the process owner or manager must complete and
submit a Corrective
This way, auditors do not have to have
competence in the process or quality management systems. The auditors
also learn things about the company which helps them perform better back in their own
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